Syed Basharat Aziz

Spearheaded the design, establishment, and sustained operation of a Group PMO across KSA, UAE, and Egypt, effectively managing 3 Portfolios, 14 Programs, and 86 Projects.

Directed a 13-member team in the execution of critical programs, including SAMA CSF-ML3 (12 Projects), DC Consolidation (8 Projects), and DR Consolidation (9 Projects).

Oversaw the successful delivery of 11 additional key programs at Geidea, encompassing areas like Egypt Migration, UAE Stack, KSA Strategic State, and various IT/Fintech initiatives, ensuring alignment with business objectives.

Implemented Agile, Hybrid, and Waterfall methodologies across all projects and programs, enhancing delivery efficiency and strategic alignment across the organization.

Advised NIC on ITSM best practices and strategic implementations, improving service delivery frameworks and operational efficiencies.

Contributed to the successful execution of the ITIL3 Program at National Information Center, involving 3 critical projects.

Developed and recommended ITSM solutions tailored to NIC's specific requirements, improving service quality and stakeholder satisfaction.

Utilized deep knowledge of ITIL principles to optimize IT operations, incident management, and service lifecycle processes.

Authored comprehensive policies, processes, procedures, and templates for the Program Management Office (PgMO) at Saudi Exim Bank, enabling the establishment and efficient operation of their project and program management functions.

Led critical IT service management initiatives, ensuring high service availability and alignment with client business objectives.

Provided strategic oversight for diverse IT projects, ensuring adherence to best practices and successful delivery within scope and budget.

Facilitated stakeholder engagement and communication, fostering strong relationships and ensuring project outcomes met client expectations.

Managed the Customer Focus Automation Program, overseeing 6 projects to enhance client engagement and operational efficiency at Gulf International Bank.

Directed the Sejel Banking Program (3 Projects) and Robotics Process Automation Program (3 Projects), contributing to digital transformation and process optimization initiatives.

Led the Eximbills Trade Finance Enhancement Program, successfully delivering 6 projects that improved trade finance operations and capabilities.

Ensured high-quality IT service delivery and strategic alignment across all managed programs, optimizing resource utilization and stakeholder satisfaction.

Directed all aspects of IT support, enhancing service delivery and resolving critical technical issues to minimize downtime.

Implemented strategies to improve user satisfaction and operational efficiency within the IT support department.

Managed a team of IT support professionals, fostering skill development and ensuring adherence to service level agreements.

Streamlined IT support processes, contributing to a more responsive and effective technical infrastructure.

Directed the HQ Automation and Transformation Program, successfully delivering 3 projects that streamlined operations and improved efficiency.

Oversaw the full program lifecycle, from planning and execution to monitoring and closure, ensuring strategic alignment.

Collaborated with cross-functional teams to integrate new technologies and processes, achieving significant operational improvements.

Managed program budgets and resources effectively, delivering projects on time and within financial constraints.

Implemented and enforced controlling PMO functions, ensuring adherence to project management processes, templates, and guidelines across multiple banking clients.

Managed the PCI-DSS Certification Programs for Riyad Bank (2011, 2012, 2013), overseeing 17, 9, and 9 projects respectively, ensuring compliance and security.

Utilized Microsoft Project for scheduling and developed comprehensive templates in Word/Excel, with SharePoint for document management, enhancing project control and documentation.

Successfully led the PCI-DSS Certification Program at Bank Al Bilad, delivering 2 projects to achieve critical security compliance.

Provided expert IT Security consulting, identifying vulnerabilities and implementing robust solutions to protect sensitive data for banking clients.

Established and operated a Supportive PMO, providing consultative support to projects through templates, best practices, training, and a central project repository, enhancing consistency and predictability in project delivery.

Led the Enterprise Project Management Office Establishment Program at Mobily, successfully delivering 2 key projects to formalize project governance.

Managed complex IT projects from initiation to closure, ensuring alignment with strategic objectives and efficient resource utilization.

Delivered expert IT Security consulting, identifying risks and implementing robust security measures to safeguard client assets.

Mentored project staff on best practices and guidelines, fostering a culture of continuous improvement and professional development.

Directed the planning, execution, and closure of multiple IT projects, ensuring timely delivery and adherence to project specifications.

Managed IT service operations, maintaining high levels of system availability and performance for critical banking functions.

Collaborated with cross-functional teams to resolve complex technical challenges and implement effective IT solutions.

Ensured compliance with banking industry standards and regulations in all IT project and service management activities.

Consulted on various IT initiatives, providing strategic recommendations for system architecture and infrastructure improvements.

Analyzed existing IT systems and processes, identifying areas for enhancement and implementing solutions to boost efficiency.

Collaborated with internal teams to integrate new technologies and streamline IT operations.

Contributed to the successful implementation of IT projects, ensuring alignment with organizational goals.

Provided technical expertise and support for Computer Associates products, resolving complex client issues and ensuring optimal system performance.

Conducted system analysis and troubleshooting, identifying root causes of technical problems and implementing effective solutions.

Assisted clients with the implementation and configuration of CA software, ensuring smooth integration and operational readiness.

Trained client teams on product functionalities and best practices, enhancing their technical capabilities.

Administered and maintained server infrastructure, ensuring high availability and optimal performance of critical business systems.

Managed user accounts, network access, and security protocols, safeguarding data integrity and system security.

Performed regular system backups, disaster recovery planning, and troubleshooting to minimize downtime and data loss.

Implemented software installations, upgrades, and patches, ensuring systems were current and secure.

Configured and managed network devices, including routers, switches, and firewalls, ensuring robust and secure network connectivity.

Monitored network performance, identified bottlenecks, and implemented solutions to optimize network speed and reliability.

Troubleshot complex network issues, resolving connectivity problems and minimizing service disruptions.

Assisted in the design and implementation of new network architectures, supporting business expansion and technological advancements.

Administered LAN operations, ensuring seamless network connectivity and resource sharing for all users.

Provided technical support to end-users, troubleshooting hardware and software issues to maintain productivity.

Managed network security, implementing access controls and monitoring for unauthorized activities.

Configured and deployed network devices and workstations, ensuring efficient operation and user access.